I want you to be completely delighted with everything you purchase from Hi-Strung Designs. I carefully inspect every item, and I guarantee that each piece of jewelry is free from defects in materials and craftsmanship prior to leaving the studio.
You can order with confidence, knowing that I will treat your information appropriately.
I use PayPal’s shopping cart system, which has been integrated into this website to make your shopping experience safe and easy.
You do not need a PayPal account to purchase from the Hi-Strung Designs website.
You may use Mastercard, Visa or American Express to process your payment through PayPal without having to set up a PayPal account.
You may pay with funds in your PayPal account (if you have one).
PayPal handles the encryption of your financial information to help protect your identity, safeguard against hacking and prevent fraudulent activity. As a verified PayPal vendor, Hi-Strung Designs does not receive your confidential information/credit card number from PayPal. For information about PayPal policies to protect buyers and sellers, click here.
By law, I must collect sales tax on all orders shipped to California.
Each piece of jewelry is beautifully packaged in complimentary, custom gift packaging and includes a detailed description and care instructions to assist you in carefully handling and protecting your jewelry.
All orders are shipped from Northern California within two business days of confirmation from PayPal that payment has cleared, We ship Monday through Friday, but are closed Saturday, Sunday and all U.S. holidays as well as any dates posted on our homepage indicating that our studio is closed for vacation.
Orders are shipped with an itemized invoice — including prices, unless you select "gift" on the order form.
Items shipped as a gift will not have any price information attached to the jewelry or inside the package.
Orders are shipped via USPS Priority Mail with delivery confirmation, and you are only charged the USPS posted rate which is current as of April 10, 2017:
Any 1-3 items: $7.15 (small flat-rate box)
Any 4-5 items: $7.95 (7x7x6 box)
Any 6-9 items: $13.60 (require medium flat-rate box)
Any 10+ items: $18.85 (require large flat-rate box)
USPS Priority Mail delivery generally takes 2-4 business days, but we cannot guarantee delivery times. Please keep in mind that peak holiday seasons and bad weather may affect USPS delivery time.
Hi-Strung Designs begins tracking your package as soon as it leaves the studio and receives delivery confirmation when it has arrived at the address you provide. I accept no responsibility for lost packages if USPS has confirmed delivery at the destination.
Orders cannot be shipped to P.O. Boxes.
Please contact me for the shipping rate to your international destination. I will research the most cost-effective carrier and provide you a shipping quote before you place your order. We require shipment tracking and insurance on all international orders.
I will comply with all laws regarding accurate disclosure of contents shipped. All customs, duties and fees are the responsibility of the purchaser. Contact the customs office in your destination country for specific information.
Questions About an Existing Order
If you need to contact me about an order you have already placed, click here.
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